wiki

Contents

Account Problems


Login/Password

The following is a list of possible login errors

  • The login information you entered was not found
    • This means the EMail you typed in was not correct
  • The password you entered does not match our records
    • This means you typed an incorrect password
  • Your account has not been activated through the email when you registered
    • This means you have not clicked on the link in the confirmation email
  • Your account has expired
    • This means you have not selected a subscription package. Please go into your profile and select "Billing Info" to pick a package type.

Registration

The registration process currently consists of the following steps

  • Inputting your General and Security information
  • Receiving and clicking on the link in the validation email.
  • Picking a subscription type
  • Receiving confirmation email.

If any of the steps fail, please submit an email to info@ballerium.com and please include the following

  • email attempted to register with
  • how far into the process did you make it through

Please remember to always check your Junk/Spam folder before submitting help requests about not receiving an email

Profile

coming soon